This policy explains how billing, cancellation, and refunds work for the managed data services provided by Fast Scraping LLC (trading as Fastscraping), a Wyoming limited liability company. It applies alongside our Terms of service; where a signed Statement of Work or Master Services Agreement says something different, that signed document controls.
What you're paying for.
Fastscraping is a business-to-business managed service. We agree a scope and a price in a Statement of Work, then bill for it in one of two ways:
- Monthly retainer — a recurring fee for an agreed volume or scope, invoiced monthly in advance.
- Prepaid credit — you top up a balance and usage draws it down at the per-request rate in your SOW.
Invoices are payable within 14 days. All prices are quoted in US dollars and are exclusive of any taxes that may apply in your jurisdiction.
Cancel any time.
There is no minimum term, no lock-in, and no cancellation fee. To cancel, email us — 30 days' notice is all we ask, so we can wind pipelines down cleanly and hand over any data you still need.
- Your service continues through the notice period, and the final month is billed as normal.
- We don't start a new billing period once notice is given.
- On request, we'll export everything we hold for you before the account closes.
If we miss, we make it right.
We stand behind what we deliver. You're entitled to a free re-run or a refund of the affected delivery when:
- Data misses the agreed specification — wrong fields, wrong source, or accuracy below what the SOW commits to, and we can't correct it within a reasonable window.
- We fail to deliver — a scheduled delivery doesn't arrive and the delay is on our side.
- You were billed in error — duplicate charges, incorrect volumes, or a rate that doesn't match your SOW. Always refunded in full.
- We cancel your project — if we decide we can't continue, any prepaid amount for undelivered work is refunded in full.
Our default remedy is to re-run the job at no charge, because most clients want the data more than the money back. If a re-run won't solve it, we refund.
The honest limits.
Refunds generally aren't available for:
- Work already delivered, accepted, and used — where the data met the agreed spec.
- A change of mind about scope after the work has been completed.
- Delays or failures caused by factors outside our control — for example a source site going offline, restructuring, or removing data we were contracted to collect.
- Data we declined to collect on legal or compliance grounds (see our Data compliance policy) — though any prepaid amount for that work is refunded in full.
None of this is meant to be rigid. If you think a charge isn't fair, tell us — we'd rather resolve it than win an argument.
Unused balance.
Prepaid credit doesn't expire while your account is active. If you close your account with credit remaining, you can ask for it back and we'll refund the unused portion — minus any usage already incurred but not yet drawn down.
Credit is tied to your account and isn't transferable to another company without our written agreement.
How to ask.
Email khalid@fastscraping.com with:
- Your company name and the invoice number.
- Which delivery or charge you're querying.
- What went wrong — a sample of the affected records helps us move fast.
Please raise it within 30 days of the delivery or invoice date, while the run is still fresh enough for us to investigate properly.
We acknowledge every request within one business day and aim to reach a decision within five.
Getting your money back.
Approved refunds are issued to the original payment method — if you paid by card, it goes back to that card. We can't redirect a refund to a different account.
We process approved refunds within 5 business days. Depending on your bank or card issuer, it can take a further 5–10 business days to appear on your statement. Refunds are issued in the original currency of the invoice; we aren't responsible for exchange-rate movement or bank fees between payment and refund.
Talk to us first.
If something looks wrong on an invoice, please contact us before raising a dispute with your bank or card issuer. Almost every billing question we've had was resolved by email in under a day, and a chargeback simply makes that slower for both of us.
If a dispute is opened, we'll respond with the SOW, delivery records, and usage logs for the period in question. Disputes that can't be settled directly are handled under the dispute-resolution terms in our Terms of service.
Questions about a charge?
We'd rather hear from you early than late. Any billing question, however small:
- khalid@fastscraping.com — replies within one business day
- Fast Scraping LLC · 30 N Gould St, Ste R · Sheridan, WY 82801 · United States
Send us the invoice — we'll walk you through it.
Every invoice is backed by usage logs we're happy to share. If the numbers don't add up, we want to know.